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Our Service Philosophy

ENEROC provides global service coverage that spans the entire battery lifecycle, from solution design to on-site operations, maintenance, and system upgrades. This approach ensures you receive the right solutions with minimal downtime, maximizing system efficiency and availability.

600 +
Employees
260 +
Patent
18 GWh
Production Capacity/year
30 +
Countries Presence
185 + Milliom USD
in 2025

Service Content

24/7 Technical Support

Help Desk

Your technical inquiries will be addressed by Eneroc technical experts. Requests are efficiently directed to the relevant department for comprehensive support, with all service cases meticulously recorded.

Remote Technical Support

We value your daily operations and are committed to preventing unnecessary downtime. Eneroc offers timely remote services, leveraging our expertise to swiftly identify and resolve issues.

Field Services

Onsite Repair

Rely on Eneroc for swift and tailored Onsite Repair services. Our skilled technicians are equipped to promptly address and resolve issues at your location. For challenging technical issues, Eneroc responds by dispatching engineers to provide on-site service.

Preventive Maintenance

Stay ahead of issues with Eneroc’s services. Our proactive approach involves regular inspections and adjustments to keep your systems running smoothly, maximizing equipment longevity and efficiency.

Technical Hotline Spart Parts

As your trusted partner in industrial batteries and energy systems, we offer a comprehensive selection of first-hand spare parts. Our portfolio encompasses a range of battery, charger, and system components, ensuring you have access to the essential elements needed for optimal performance and longevity. Together, we stand with you, ensuring you provide enduring and stable services to your end customers.

Training & Certification

Our training courses are built on a foundation of extensive technical expertise, ensuring practical and effective learning experiences. Covering batteries, storage systems, repair, safety, and end-of-life recycling, these courses provide essential knowledge for our customers and service partner candidates. Tailored to empower your team, our onsite training equips employees to confidently handle basic equipment and system errors.

Global Layout

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Globally, ENEROC has5Sales and Service Centers


2018 in Hangzhou , China
2023 in Korea and Japan 
2024 in USA and Singapore 
2025 in Italy 

Eneroc provides global services covering the entire battery lifecycle.